Privacy Policy
Information we collect
When you submit an enquiry, request a quotation, or contact us through WhatsApp, we collect the information you provide: your name, company name, email address, phone or WhatsApp number, destination country, and the details of your requirement.
We also collect standard technical information automatically — IP address, browser type, pages visited and referring source. This is used in aggregate to understand which products attract interest, and to identify and block spam submissions.
Incoming enquiries are also evaluated automatically for spam signals — such as form completion time, email domain reputation and message characteristics — and are tagged with an internal quality score. This scoring only helps our team prioritise and review messages; it never prevents an enquiry from being submitted, received or answered, and it relies solely on information sent with your form submission — no tracking technologies are used on your device for this purpose.
How we use your information
Your information is used to respond to your enquiry, prepare quotations, process orders, arrange shipment and provide after-sales support. Where you ask us to, we also send product updates and new model announcements.
We do not sell, rent or trade your personal information. We do not share it with third parties except where required to fulfil your order — for example with a freight forwarder, courier or certification agent — or where required by law.
Data retention
Enquiry records are retained for three years so we can continue a conversation if you return with a project later. Order and shipping records are retained for the period required by applicable commercial and tax regulations.
You may request deletion of your enquiry data at any time by writing to the address below, unless we are required to retain it for an order already in progress or completed.
As an additional safeguard, IP addresses attached to enquiry records are automatically truncated after 90 days, retaining only the first two segments for aggregate statistics.
Your rights
Depending on your jurisdiction you may have the right to access, correct, export or delete the personal information we hold about you, and to object to certain processing. To exercise any of these rights, contact us at the email address below and we will respond within 30 days.
Contact
For any privacy question or request, write to [email protected] with the subject line "Privacy Request".
This policy may be updated from time to time. The current version always applies, and material changes will be noted on this page.