Terms & Conditions
Quotations
Quotations are valid for 30 days from the date of issue unless stated otherwise. Prices are quoted in US dollars and are exclusive of taxes, duties and any fees charged in the destination country.
Product images, drawings and specifications are indicative. Where a sample has been approved, the approved sample governs the specification and supersedes any earlier description.
Orders and payment
An order is accepted when we issue a proforma invoice and receive the deposit. Standard terms are 30% deposit on order and 70% before shipment. Production lead times run from the date the deposit is received and any approved samples are confirmed.
Delays caused by circumstances beyond our reasonable control — including but not limited to port congestion, vessel schedule changes, and government restriction — do not constitute a breach of these terms, though we will keep you informed and work to mitigate impact.
Quality, warranty and claims
Goods are warranted against manufacturing defects for 24 months from the date of shipment. LED drivers and electronic components are covered for the same period; spare parts remain available for at least five years.
The warranty does not cover damage arising from incorrect installation, improper voltage supply, use in conditions exceeding the stated IP rating, or alteration by a third party. Claims must be raised within 30 days of receiving the goods and supported by photographs and batch codes. Confirmed defects are remedied by replacement in the next shipment or by credit, at our option.
Intellectual property
Where you supply designs, artwork or specifications, you confirm that you hold the rights to them and you grant us a licence to manufacture accordingly. Where tooling is developed specifically for your project and exclusivity has been agreed and recorded in writing, that tooling will not be used for other customers.
Our own product designs, photographs, text and technical documentation remain our property and may not be reproduced commercially without written permission.
Governing terms
These terms are governed by the laws of the People's Republic of China. Disputes will first be addressed through good-faith negotiation; if unresolved, they will be submitted to the competent court at our place of business.
For questions about these terms, contact [email protected].